Q. My coupon code isn’t working? Why?

This could be due to any of the following reasons:

1. You have entered unnecessary spaces, unaware of actually doing this. Backspace before the code and delete any entered spaces after the code.
2. You have entered other symbols/characters within the code. Ensure that only letters and numbers are entered. Nothing else.
3. Your code may have expired. Contact us, so we can further assist.

Q. How do I receive my store credit?

You will receive your store credit (in the form of a unique coupon code issued to you by our returns team) when your returning item is in our physical possession and has been physically inspected and met our returning conditions.

Q. How do I use my store credit?

You can use your store credit by entering your ‘unique issued coupon code’ at the checkout page. You will find a ‘white field box’ at the checkout page reading ‘Discount’ within it. This is where you enter your coupon code, then hit ‘Apply’ to activate your coupon code to your purchase.

Q. What is ‘store credit’?

Store credit is the amount owing to you from us. For example, when you return an item to us, we return your money paid for the item in the form of a store credit.

Q. What is a coupon code?

A coupon code is your unique code created by us which applies to you, containing your store credit amount. This is the code you require to use your store credit amount owing to you.

Q. How is my store credit issued?

Your store credit will be issued in the form of a coupon code that will be emailed to you. Please check your email you provided us with including your spam / junk mail.

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