Q. How long does it take to process a return for my exchange?
All return requests will be actioned within 5 business days from date of lodgement – See ‘Returns FAQ’s’. Additionally upon approval, all returns will be processed within 5 business days of physically receiving your item. In total, please allow 10 business days at most for your return to be fully finalized.
Q. Can I return or exchange final sale items?
No. All final sale items cannot be returned or exchanged.
Q. Can I exchange my item?
Yes, we do allow exchanges. You may want to return your item for an exchange due to the colour not being suitable or the fit just was not right. Whatever the reason, we allow you to return the item. You will be provided with a store credit only to place your exchange order.
Q. Can I get a refund if I don’t like my item for any reason or just didn’t receive it in time?
No, refunds are not permitted on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order the correct size/style only.