Q. What does Pre-order Mean?

Preorder means that an item is not currently in stock, yet is due to arrive in the near future. All pre-order garments will have an ‘anticipated re-stock date’ on the product page. The provided ‘anticipated re-stock date’ does not include shipping times to allow for delivery. Please allow additional time for delivery of the garment/s.

Q. Are pre-order delivery dates guaranteed?

No. Pre-order dates are not guaranteed and delays may occur. Mainly due to fabric sourcing , shipment held by customs or unforseen production delays.

Alallure is not held liable for any unforeseen delays that may occur if you wish to Pre-Order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations…

Hence why we recommend placing an order for a pre-order item at least 1 month after the estimated pre-order delivery date advertised on the product page to account for such delays.

Q. What if I don’t need the pre-order gown any more?

In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself or Alallure, cancellation of the Pre-Order may be permitted and a store credit will be issued. We do not refund for cancellation of pre-order’s.

Q. When should I purchase a pre-order item?

We only recommend placing an order for a pre-order item when your event (where you intend to wear your pre-order gown) is held at least 1 month after the estimated pre-order delivery date advertised on the product page.

Q. What are the benefits of purchasing a pre-order item?

The benefit of purchasing a pre-order item is that you will secure your size without risking the item becoming sold out shortly after we list it online. Demand can be very high on certain items & frequently they can sell out completely via Pre-Order before they physically arrive in stock.

Q. My pre-order won’t arrive in time, can I cancel & refund my order?

No. Please kindly note, Pre-Orders cannot be cancelled / refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.

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