Q. Why was my order/ items within my order cancelled & refunded?

Due to an unforeseen event, the item/s you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item within your order does become unavailable, you will be contacted within 24 to 48 hours about the change/cancellation. If your order contains additional items in stock, these items will still be shipped to you and the unavailable item/s will be removed from your order & refunded.

Q. I need to change something on my order, how can I do this?

Please choose carefully as we cannot amend orders after 12 hours of order placement.

Q. Can I cancel an order after I make payment?

No. Once you place an order via our website it cannot be amended or cancelled. Please choose carefully when placing an order on our website.

Q. I didn’t receive my order confirmation email?

Please ensure to check your junk/ spam folders in case our emails are not successfully being delivered to your inbox. Or, you may have misspelled your email address during the checkout process – if this is the case, please contact us to correct this.

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