Q. What if I refuse my shipment due to these Taxes/Duties/Customs/Collection fees imposed on my shipment?

In the event you refuse an international delivery due to the taxes/customs duties imposed on your shipment or for any other unforeseen circumstance; the following charges will apply: 50% of the total amount paid for your garment will be subtracted from the total refund amount. (excluding any paid shipping fees by you/Alallure as this is not redeemable).

Q. Am I still required to pay customs, duties, taxes fees when I receive “Free International Shipping” on my order?

Yes, all international orders may be subject to Taxes/Duties/Customs fees. These fees are charged by your government (upon entry of your parcel to your country) and are entirely separate from any shipping fees (if any) associated with your order. Free shipping is referring to the actual shipping cost of sending the parcel from us to you, and nothing else. All other fees imposed by your country upon its arrival is your responsibility.

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